Privacy Policy

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.

This may include information such as your name, contact details, location, education background, study preferences, or visa status.

Sensitive information includes certain categories of personal information such as health information or criminal history. Coursely does not intentionally collect sensitive information.

Depending on how you interact with Coursely, we may collect:

• name
• email address
• phone number
• postcode or general location
• education history or interests
• study preferences (course type, delivery mode, location)
• visa or residency status (for international study enquiries)
• communications with us (enquiries, feedback, support requests)
• technical information (see section 5)

We do not collect tax file numbers, and we do not store payment card details.

If you provide personal information about someone else, you must ensure you have their consent to do so.

We collect personal information where reasonably necessary to operate our business, including to:

• provide course comparison tools and information
• enable you to submit enquiries to education and training providers
• share your enquiry details with the provider you nominate
• respond to questions or requests
• improve and personalise our website and services
• conduct analytics, research and reporting (including de-identified analysis)
• promote and market Coursely and related services
• comply with legal and regulatory obligations

You may choose to interact with us anonymously or using a pseudonym where practical. However, if you submit an enquiry or request provider contact, we will need certain personal information to proceed.

We collect personal information directly from you when you:

• use our website
• submit an enquiry or form
• request information
• communicate with us by email or other means

We may also collect information from third parties, such as:

• education and training providers (including RTOs), where relevant
• analytics and advertising platforms
• service providers that support our operations

If we receive personal information we did not request, we will assess whether we are permitted to keep it. If not, we will destroy or de-identify it in accordance with the Privacy Act.

Technical and usage data

When you visit our website, we (or our service providers) may collect technical information such as:

• IP address
• device and browser type
• pages viewed and time spent
• referral source

This information is used to operate, maintain and improve our website and services.

Cookies and tracking technologies

We use cookies and similar technologies to improve functionality, measure performance, and support marketing activities.

You can control cookies through your browser settings. Disabling cookies may affect how parts of the website function.

Analytics and advertising

We use third-party tools such as analytics and advertising platforms (including Google and Meta) to:

• understand how users interact with our website
• measure the effectiveness of advertising
• display relevant ads to users

These providers may collect information about your interactions with our website and other websites. You can manage ad preferences through the relevant platform settings.

We may use your personal information to:

• provide requested services or information
• enable providers to contact you about courses you enquire about
• communicate with you about Coursely
• personalise content and user experience
• conduct research and improve our services
• send marketing communications where permitted by law
• meet legal or regulatory requirements

Direct marketing

We may send you marketing communications if:

• you would reasonably expect us to do so; or
• you have consented.

If you submit an enquiry, we may treat this as a soft opt-in to receive follow-up communications relevant to that enquiry.

You can opt out of marketing at any time using the unsubscribe link or by contacting us.

We may disclose personal information to:

• the education or training provider you nominate when submitting an enquiry
• contractors and service providers who support our operations (such as hosting, analytics, CRM, and marketing services)
• professional advisers (legal, accounting, compliance)
• regulators or authorities where required by law

When you submit an enquiry, you consent to us sharing your details with the specific provider you selected, who may contact you directly about that course. Providers handle your information under their own privacy policies, and we encourage you to review them.

We do not sell aggregated user data and do not share personal information for unrelated third-party marketing partnerships.

Some of our service providers may store or process information outside Australia (for example, cloud hosting, analytics or communication tools).

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles.

Coursely engages contractors and service providers. Personal information relating to contractors is handled appropriately and securely. Employee records exemptions under the Privacy Act may apply where relevant.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This includes physical, technical and organisational safeguards appropriate to the nature of the information we hold.

If a data breach occurs that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date or incomplete.

We may refuse access in limited circumstances permitted by law, in which case we will explain why.

We retain personal information only for as long as necessary for business, legal and regulatory purposes. When no longer required, we take reasonable steps to destroy or de-identify it.

If you have questions, concerns or complaints about how we handle personal information, please contact us using our contact form.

We aim to respond to privacy enquiries and complaints within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.